![]() Due to their policy of a two-week price guarantee, she said I would be credited the $13 price difference plus whatever tax difference (approx another $1) and she would look into the Kohl's Cash that I had never received. The rep was very nice but claimed she couldn't cancel the original order because it was "already in fulfillment". And since it looked like I could save even more with the Cyber Monday discount, I asked her to just cancel the original order and I would re-order. When I called, I told the rep about the price discrepancy and also said I had not received the e-mail with the Kohl's Cash. No one in the store had the most remote interest in helping, just pointed to a phone that I could use to talk to customer service. They try to rip people off every chance they get! As of today, I have been waiting for a corporate refund for three weeks when they say it will only take 7-10 days. Well, she returned it, weird, but I still ended up getting charged $2.80 for the second one. Well needless to say, I got charged full price for both and had to turn around at the door to go back to get my money back. Yesterday, they had buy one get one for one dollar on picture frames. More than once I have given them a 30% off and looked later at the receipt and they only gave me 15%. I ended up getting into a yelling match with her and the manager was standing right there watching and didn't say one word as the girl called me a ** and everything. I used my Kolh's card for both but the girl wouldn't listen to me and would look in my history of the card. Well, they tried to return it as the second one because that on had been on sale and they didn't want to give me full price back. Anyone please post any other way to complain so that I/we can be heard. Then I would not have suffered physically, emotionally and economically. My only wish is that I had found this site sooner. How I regret giving this store any of my business. On February 1, 2012, I was informed via email that the lavish settlement was revoked, due to further "investigation" of the tape. The person assigned to deal with my case stalked me on Facebook and left me a curt message to remove all post about my personal experience and how I was the problem, not Kohl's and I should have been looking where I was going. For this "hush" money, I was told I could not speak publicly or on any other forum about the incident or "settlement". I was offered a "courtesy" and was made to feel I should be kissing their feet for a mere $300. I explained I did not want to sue the store, I was only trying to recover out of pocket expenses, which to date total about $1,200-a fair amount I thought. and then proceeded to tell me they had reviewed the video and that they were not at fault. When they did, they asked me several questions about what I was wearing, carrying, etc. I filed a complaint/injury report and was told the store did not deal with this directly-corporate offices in Wisconsin would contact me. In addition there are several handicapped spaces at this entrance, but the only access is a small ramp at the far end of the store-nowhere near the entrance.
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